The Customer Care Associate – Automotive is the regular contact for the automotive business proactively communicating with both internal and external customers including but not limited to: various Market Managers, Sales Personnel, Product Managers, Program Managers, Materials Management, Finance and Warehouse. This position is also on call 24/7 to support customer monitor customer portals/enter information and support customer emergencies. This is a non-supervisory position.
Verifies the accuracy of the customer’s orders and makes and communicates any corrections deemed necessary to ensure all orders are accepted and entered correctly
OEM orders are processed starting at 7am and must be to the warehouse by 8am.
Answers customer inquiries relating to order status, shipping/delivery dates, pro number, carrier and any additional questions that may arise. Refers customers to the proper technical resource within the automotive group for customer inquiries or concerns
Uses CRM and other tesa portal systems to enter customer data, request data and provide information as needed
Participates in individual and team trainings and meetings to ensure knowledge is up-to-date
Is the 24-hour main contact for assigned account(s), and acts as backup and rotation basis. Must monitor customer portal over the weekend for critical information and possible expedites.
Utilizes all automotive customer systems / portals for customer requirements adherence and fulfilment.
tesa tape Inc. is an Equal Employment Opportunity and Affirmative Action Employer, EEO/AA/m/f/vets/disabled
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